All Systems Operational
SAP Conversational AI ? Operational
Bot Run ? Operational
Connector ? Operational
NLU Analysis (French) ? Operational
NLU Analysis (English) ? Operational
NLU Analysis (Spanish) ? Operational
NLU Analysis (German) ? Operational
Bot Management ? Operational
Auth ? Operational
Train ? Operational
Build ? Operational
Connect ? Operational
Monitor Operational
GitHub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customers,

As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Cloud Platform will perform an upgrade starting from 19 February 2021, 22:00 UTC until 20 February 2021, 02:00 UTC.

Since some components of SAP Conversational AI are running with SAP Cloud Platform, this will lead to a complete downtime of SAP Conversational AI during the same period of time.

When is the planned downtime?
This maintenance requires us to plan a downtime period:

From Friday, 19 February 2021, 22:00 UTC
until Saturday, 20 February 2020, 02:00 UTC

What will be the impact?
During this period, you will not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots will also be unresponsive during the maintenance.

What do you need to do?
There is nothing to do on your side.

We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?
As we wish to minimise the disruption this maintenance creates, please reach out to us for support or clarifications by sending us an email (businesscai@sap.com) or using SAP Answers (https://answers.sap.com/tags/73555000100800001301).
We will be here to help.

Regards
The SAP Conversational AI team
Posted on Jan 21, 06:27 CET
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - Dear customers,

This incident has been resolved and the platform is fully operational.

Regards,
SAP Conversational AI Team
Jan 21, 15:29 CET
Monitoring - Dear customers,

A fix has been implemented and we are monitoring the system

Regards, Rahul
Jan 21, 15:06 CET
Investigating - Dear customers,

We are currently experiencing a partial outage on our /request endpoint. Our team is working on identifying and fixing the issue.
We apologize for the inconvenience.

Regards
SAP Conversational AI Team
Jan 21, 14:44 CET
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - Dear Customers,

This incident has been resolved and the platform is fully operational. We apologize for the inconvenience.

Regards
SAP Conversational AI Team
Jan 19, 12:34 CET
Monitoring - Dear Customers,

We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the channels.

Regards
SAP Conversational AI Team
Jan 19, 12:23 CET
Update - We are continuing to work on a fix for this issue.
Jan 19, 12:02 CET
Identified - Dear Customers,

We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible.

Regards
SAP Conversational AI Team
Jan 19, 11:57 CET
Investigating - We are currently experiencing outages on our bots connected via WebClient. Our team is working on identifying and fixing the issue.
We apologize for the inconvenience.

Regards,
SAP Conversational AI
Jan 19, 11:53 CET
Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 00:28 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 CET
Scheduled - Dear Users,

To improve platform stability and resilience, we are planning a server configuration update. No downtime is expected however the platform might be slower and/or intermittently unstable from Saturday, January 16, 22:00 UTC to Sunday, January 17, 01:00 UTC.

The maximum maintenance affected period will be 3 hours.

During this period, you might experience issues in training your bots or using other features of the bot builder. Your bots are expected to be serving requests during the maintenance however there could be small period of inconsistencies.

We apologize for the inconvenience caused.

Regards
The SAP Conversational AI team
Jan 15, 10:18 CET
Jan 16, 2021
Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.