SAP Conversational AI
All Systems Operational
SAP Conversational AI ? Operational
Bot Run ? Operational
Connector ? Operational
NLU Analysis (French) ? Operational
NLU Analysis (English) ? Operational
NLU Analysis (Spanish) ? Operational
NLU Analysis (German) ? Operational
Bot Management ? Operational
Auth ? Operational
Train ? Operational
Build ? Operational
Connect ? Operational
Monitor Operational
GitHub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2020

No incidents reported today.

May 31, 2020
Completed - The scheduled maintenance has been completed.
May 31, 00:42 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 06:00 CEST
Scheduled - Dear customers,

As we continuously aim to enhance the SAP Conversational AI platform with improved functionalities to make bot building easier and efficient, we wish to inform you of major features planned for the release in May and the associated downtime.

What features are planned?

SAP Conversational AI currently offers a community edition of the platform, where you can all build your first bots quickly and easily. With the May 2020 release, to allow paid customers to have all their chatbots and data securely isolated in their own tenant, we are introducing a brand-new Enterprise edition! You can find more information on this new offer here (https://cai.tools.sap/blog/multi-tenancy-activation-changes/).

To make sure that your bots and content get the highest levels of security in the market, we are also changing our login system! All logins to SAP Conversational AI will be done with SAP ID Service. This will fully leverage the standard authentication mechanism provided by SAP Cloud Platform. You can find more information here (https://cai.tools.sap/blog/new-login-system/).

When is the planned downtime?

The introduction of these two new features unfortunately require us to plan a downtime period:

From
📅 Saturday, May 30th at 4:00 AM (UTC)
until
📅 Sunday, May 31st at 4:00 AM (UTC)

The maximum downtime will be 24 hours.

What will be the impact?

During this period, you will not be able to access the platform, your bots or the bot builder. Your bots will also be unresponsive during the maintenance.

What do you need to do?
There is nothing to do on your side.

We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?

As we wish to minimize the disruption this maintenance creates, please reach out to us for support or clarifications by email (businesscai@sap.com) or using SAP Answers (https://answers.sap.com/tags/73555000100800001301). We will be here to help.

The SAP Conversational AI team
May 24, 02:56 CEST
May 30, 2020
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.