Outage on SAP Conversational AI platform

Incident Report for SAP Conversational AI

Resolved

Dear Users,

This incident has been resolved and the platform is fully operational. We thank you for your patience.

Regards,
The SAP Conversational AI team

Posted Jul 13, 2021 - 17:36 CEST

Monitoring

Dear Users,

The backing service status is healthy again and CAI's health checks are also reported to be normal. We will continue to monitor the situation.

Regards,
The SAP Conversational AI team

Posted Jul 13, 2021 - 14:53 CEST

Identified

Dear Users,

We have identified that an issue with one of the backing services of SAP Business Technology Platform, which is causing an issue on CAI platform. We are working with the support team to resolve the issues as soon as possible. Thank you for your patience.

Regards,
The SAP Conversational AI team

Posted Jul 13, 2021 - 14:33 CEST

This incident affected: SAP Conversational AI.