Bot Runtime Instability

Incident Report for SAP Conversational AI

Resolved

The incident has been resolved.

Posted Oct 30, 2019 - 15:19 CET

Monitoring

We finished to deploy the fix, and are monitoring the platform. Everything should be back to normal in a few minutes.

Posted Oct 30, 2019 - 14:41 CET

Identified

We've identified the issue, prepared a hotfix, and are currently deploying it across our platform.

Posted Oct 30, 2019 - 14:09 CET

Investigating

We received reports of timeouts and instability regarding any calls to the /dialog endpoint. We're currently investigating the issue.

Posted Oct 30, 2019 - 12:22 CET

This incident affected: SAP Conversational AI, US10 ([US10] Dialog, [US10] Channels Connector, [US10] NLU Analysis), and EU10 ([EU10] Channels Connector, [EU10] NLU Analysis).