Enriched content on Facebook Messenger issues

Incident Report for SAP Conversational AI

Resolved

The messages on Facebook Messenger are behaving normally again.
Posted Jul 04, 2017 - 16:21 CEST

Investigating

Some enriched contents (images, GIFs, caroussels,...) on Facebook Messenger are failing, causing bots to not reply.
We're looking for the root cause of the issue.
Posted Jul 04, 2017 - 16:00 CEST