Platform instability

Incident Report for SAP Conversational AI

Resolved

This incident has been resolved

Posted Jul 19, 2019 - 00:36 CEST

Monitoring

The fix has been implemented and deployed. We're now monitoring the results.

Posted Jul 18, 2019 - 18:37 CEST

Identified

We noticed some instability affecting both the runtime and training of bots. We identified the issue to be a sudden spike in resource consumption by our brokering system used by our NLP engine. We are currently preparing a fix to reduce the load, and bring the platform back to normal. Until then, you can experience delayed completions of actions, timeouts of requests, and error messages.

Posted Jul 18, 2019 - 16:40 CEST

This incident affected: US10 ([US10] Dialog, [US10] Channels Connector, [US10] NLU Analysis, [US10] Design Time) and EU10 ([EU10] NLU Analysis).