Platform instability
Incident Report for SAP Conversational AI
Resolved
This incident has been resolved
Posted Jul 19, 2019 - 00:36 CEST
Monitoring
The fix has been implemented and deployed. We're now monitoring the results.
Posted Jul 18, 2019 - 18:37 CEST
Identified
We noticed some instability affecting both the runtime and training of bots. We identified the issue to be a sudden spike in resource consumption by our brokering system used by our NLP engine. We are currently preparing a fix to reduce the load, and bring the platform back to normal. Until then, you can experience delayed completions of actions, timeouts of requests, and error messages.
Posted Jul 18, 2019 - 16:40 CEST
This incident affected: Bot Run (NLU Analysis (French), NLU Analysis (English), NLU Analysis (Spanish), NLU Analysis (German)) and Bot Management (Train).