Degraded performance on Bot Runtime

Incident Report for SAP Conversational AI

Resolved

Dear Users,

This incident has been resolved and the platform is fully operational. We thank you for your patience.

Regards,
The SAP Conversational AI team

Posted Apr 29, 2021 - 14:16 CEST

Monitoring

Dear Users,

We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform.

Regards,
The SAP Conversational AI team

Posted Apr 29, 2021 - 14:10 CEST

Investigating

Dear Users,

We are currently experiencing degraded performance with intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue.

We apologize for the inconvenience.

Regards,
The SAP Conversational AI team

Posted Apr 29, 2021 - 13:51 CEST

This incident affected: US10 ([US10] Dialog, [US10] Channels Connector, [US10] NLU Analysis) and EU10 ([EU10] Channels Connector, [EU10] NLU Analysis).