NLP Service is unavailable intermittently

Incident Report for SAP Conversational AI

Resolved

This incident has been resolved.
Posted Mar 12, 2020 - 08:20 CET

Update

The fix has been deployed in production and is under observation.
Posted Mar 06, 2020 - 14:35 CET

Update

While the problem has been isolated and contained, we are deploying a hotfix to prevent this incident from happening again.
Posted Mar 05, 2020 - 06:32 CET

Monitoring

We have identified the issue and took precautionary measures to make the platform stable again. We are working on the fix to avoid this situation in the future, we will continue to monitor the systems in the meantime.
Posted Mar 04, 2020 - 03:58 CET

Investigating

We have noticed that database server inconsistency has briefly resurfaced again today. We are currently investigating the issue.
Posted Mar 03, 2020 - 14:06 CET
This incident affected: SAP Conversational AI.
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