Database connection shooting up on one database due to underlying AWS instability

Incident Report for SAP Conversational AI

Resolved

This incident has been resolved.

Posted Mar 02, 2020 - 16:36 CET

Monitoring

A fix has been implemented and the system is being monitored.

Posted Mar 02, 2020 - 14:40 CET

Investigating

We are back to investigating the issue as the system is still unstable although with much less frequency of outages. A small number of bot requests may not be fulfilled in the current system state.

Posted Mar 02, 2020 - 13:15 CET

Monitoring

A fix has been implemented and we are monitoring the results

Posted Mar 02, 2020 - 11:07 CET

Investigating

We are observing a system instability where our endpoints are not responding intermittently. We are currently investigating the issue.

Posted Mar 02, 2020 - 10:23 CET

This incident affected: SAP Conversational AI.